Introduction

At Enter Group Company, we are committed to providing reliable and efficient last-mile delivery services to ensure your satisfaction. However, due to the nature of our logistics services, our refund and return policy is designed to address specific scenarios where services do not meet expectations or are affected by factors outside of our control. Please read our policy carefully.

Services Covered by this Policy

This policy applies exclusively to our last-mile delivery services and does not cover the goods being delivered. For any issues related to the products themselves (such as damage or defect), customers must refer to the vendor or retailer from which the products were purchased.

Refund Policy

We will offer a refund or compensation in the following situations:

1. Delivery Failure: If we are unable to complete the delivery to the intended recipient due to issues on our end (e.g., incorrect delivery address, inability to contact the recipient despite multiple attempts, or internal logistics error).
2. Service Delay: If there is a significant delay in delivering your order beyond the time window we specified, and the delay is caused by factors within our control, a refund or partial refund may be offered based on the situation.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Incorrect Delivery Information: If the customer provides an incorrect or incomplete address that causes delays or failure of delivery.
• Failed Delivery Attempts: If the recipient is unavailable to receive the package after multiple delivery attempts.
• Force Majeure: In cases of extreme weather, natural disasters, or any situation outside our control that impacts delivery.

Return Policy

Since Enter Group provides delivery services, we are not responsible for the return of products. Returns of goods are handled by the merchant or retailer from whom the items were purchased. We recommend contacting the seller directly for assistance with returns or exchanges.

How to Request a Refund

If you believe you are entitled to a refund based on the criteria above, please follow these steps:

1. Contact Us: Email us at info@enter-logistics.com with your order details, reason for the refund request, and any relevant supporting documentation (e.g., tracking details, delivery receipts).
2. Investigation: Our team will review your request and investigate the matter.
3. Resolution: If your refund is approved, we will process it within 5-7 business days. If not, we will inform you of the reason and possible alternatives.

Refund Method

Refunds will typically be processed to the original payment method used during the booking or transaction. In cases where the payment method is unavailable or the transaction was processed through a third party, we may issue a credit or alternative compensation as applicable.

Contact Information

For further inquiries, complaints, or assistance regarding refunds or delivery issues, please contact us at:

📧 info@enter-logistics.com

📞 +96522393030